Premiums entrusted to Specialized
Protection chosen by Basotho individuals, families and businesses.
Licensed by the Central Bank of Lesotho · No. 50508+266 5203 3333 / +266 2232 0837 | WhatsApp: +266 6239 3090 | Everyday queries: enquiries@sic.co.ls
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Why choose Specialized
Over a decade of proven insurance protection for Basotho
Why choose Specialized
Fast turnaround. Clear, responsive service.
The confidence behind our promise
Numbers that tell a story of trust
Every premium entrusted to Specialized represents a promise. Every settled claim is an opportunity to honour it.
Of reported claims paid
A strong record of responding when our clients need us most.
Paid in claims
Delivering meaningful financial support following insured losses.
Serving Lesotho
Local knowledge built through more than a decade of helping Basotho and their businesses.
Claims remain subject to the applicable policy terms, conditions, limits and excesses.
Specialist by design
Insurance shaped around your world
Specialized offers specialised insurance products that can be tailored to the circumstances of each individual or company. Our team takes time to understand the risk, explain the available protection and structure practical cover that responds to what matters most.
Personal understanding
Solutions informed by your needs, assets and circumstances.
Technical expertise
Disciplined underwriting supported by specialist product knowledge.
Local responsiveness
Accessible support from a team that understands Lesotho.
Leadership and governance
Experience at every level
From our founder and Board to our management team, Specialized is guided by leaders with deep knowledge of insurance, governance, finance, operations and client service. Every member of the management team brings more than 10 years of professional experience to the business.
Founder & Managing Director
Mr. Mok’haphek’ha Lazaro
Specialized was established with a clear purpose: to combine specialist insurance knowledge with responsive, personal service. That founding principle continues to guide the company today.
“We do not take ourselves seriously, but we take what we do very seriously.”
Governance
Board of Directors
Specialized’s seven-member Board is approved by the Central Bank of Lesotho, the regulatory authority for the insurance sector. The Board comprises six non-executive directors, four women and five independent directors.
Company SecretaryMayet & Associates
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Mrs Mapula Mamokhomo MakaraChairperson · Independent Non-Executive DirectorView profile
01
Mrs Mapula Mamokhomo Makara
An international lawyer with over forty years of experience on varied consultancy assignments in and beyond the Southern Africa region.
Director profile02
Mr Lehlohonolo ‘Nolo’ LeteleNon-Executive DirectorView profile
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Mr Lehlohonolo ‘Nolo’ Letele
Former Chairman and Chief Executive Officer of MultiChoice South Africa and a Non-Executive Director of Naspers since 2013.
Director profile03
Mr Sid BeetonIndependent Non-Executive DirectorView profile
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Mr Sid Beeton
Divisional Manager, Transport Insurances, ONE Short Term, Cape Town, with short-term insurance experience dating back to 1970.
Director profile04
Mrs Malebona Fumane KhaboIndependent Non-Executive DirectorView profile
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Mrs Malebona Fumane Khabo
A specialist in labour law, labour relations and alternative dispute resolution mechanisms, with both academic and practical experience in the field since 1985.
Director profile05
Professor Thabang MokoteliIndependent Non-Executive DirectorView profile
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Professor Thabang Mokoteli
A seasoned finance expert with a strong understanding of effective balance-sheet management and financial performance. She is an Associate Professor at Wits Business School, with a particular focus on finance and accounting.
Director profile06
Mrs Masechaba MahlaphaIndependent Non-Executive DirectorView profile
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Mrs Masechaba Mahlapha
An experienced accounting professional who has worked in the Lesotho economy since 1997. She is a partner at HLB Lesotho, responsible for corporate services and practice management.
Director profile07
Mr Mok’haphek’ha LazaroManaging ExecutiveView profile
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Mr Mok’haphek’ha Lazaro
He has been practising short-term insurance in Lesotho since 2004. He was part of the team that founded Specialized in 2015 and has served as Managing Director since then.
Director profile10+ years each
Meet the management team
Experienced specialists leading the daily delivery of Specialized’s promise to clients, partners and communities.
Claims ManagerMr. Motebang TsasanyaneMore than 30 years’ professional experience
Client Relations ManagerMrs. Mathabo SethojaneMore than 20 years’ professional experience
Finance ManagerMrs. Mareena KalavadakkenMore than 15 years’ professional experience
Legal and Compliance ManagerMs Mapapali TebeloMore than 15 years’ professional experience
Operations ManagerMr. Letete PosholiMore than 10 years’ professional experience
Underwriting ManagerMr Pitso TsasanyaneMore than 15 years’ professional experience
Our vision
To be a leading general insurance company in Lesotho.
We pursue this vision through trusted relationships, technical excellence, fair outcomes and progress that strengthens Basotho communities.
What guides us
Values made visible through action
Our values define the standard customers, partners, employees and communities should experience whenever they engage with Specialized.
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Customer centricity
Customers first. Always fair.
Discover what this meansCustomer centricity
Customers first. Always fair.
We listen carefully, communicate clearly and treat every customer fairly throughout the insurance journey—from quotation and policy servicing to claims and complaints.
Our commitment in action02
Integrity and trust
Integrity earns trust.
Discover what this meansIntegrity and trust
Integrity earns trust.
We act honestly, honour our commitments, protect confidential information and comply with the laws, regulations and professional standards that govern our business.
Our commitment in action03
Technical excellence
Expertise with purpose.
Discover what this meansTechnical excellence
Expertise with purpose.
We apply disciplined underwriting, sound judgement and specialist insurance knowledge to provide dependable solutions that respond to real risks.
Our commitment in action04
Accountability
We own the outcome.
Discover what this meansAccountability
We own the outcome.
We take responsibility for our decisions, respond with urgency and measure ourselves by the quality and consistency of the service we deliver.
Our commitment in action05
Collaboration and inclusion
Stronger together at Specialized.
Discover what this meansCollaboration and inclusion
Stronger together at Specialized.
We respect different perspectives, work across teams and build trusted partnerships so that our collective effort creates better outcomes for customers.
Our commitment in action06
Empowering Basotho
Progress that lasts.
Discover what this meansEmpowering Basotho
Progress that lasts.
We invest in people, education, skills and resilient communities—creating opportunities that strengthen Lesotho today and for generations to come.
Our commitment in actionCorporate social responsibility
Investing in Lesotho’s future
Specialized believes the youth are not only part of Lesotho’s future—they are 100% of its future. Our community initiatives focus on education, opportunity, dignity, professional development and healthy communities.
Education and bursaries
Specialized has awarded bursaries worth M500,000 to Soofia International School learners completing their A-levels and continues to support this initiative annually. The company has also awarded fully funded postgraduate bursaries at the University of the Witwatersrand and the University of Cape Town.
Youth development
Specialized provides internships to young Basotho, offering practical insurance experience, building workplace skills and contributing to efforts to address youth unemployment.
Dignity and social wellbeing
The company participates in and supports events against gender-based violence, as well as initiatives such as Shoeshoe ea Moshoeshoe.
Fighting human trafficking
Specialized has provided funding to Beautiful Dreams, an organisation dedicated to fighting human trafficking and supporting efforts to protect vulnerable people.
Community organisations
Specialized has supported institutions and organisations including the Examinations Council of Lesotho and Majantja Football Club, with a focus on empowering Lesotho’s youth.
Health and active communities
The company sponsors sporting events and marathons in Lesotho, including the Minet Marathon and the Maseru City Night Run.
Professional community
Specialized has supported professional gatherings, including the annual gala dinner of the Law Society of Lesotho.
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